top of page

Return Policy

If I buy Miryal® can I return it?

Yes, with a few exceptions. We are thankful you bought Miryal® and we want you to be completely satisfied with everything you buy from us. If you are unhappy in any way, please let us know!

When you receive your order, please check your items carefully before they are used or opened. Keep your receipt and product order number, which can be found on your invoice and on order confirmation e-mail. You will need it as proof of purchase in the event of any after-sales queries. 

Our Returns Policy

5 Days no questions asked guarantee.

If you change your mind and want to return something within 5 days of receipt, that's fine. For online purchases, the return timeframe begins on the date of your order’s arrival. Any unwanted returns must be unopened, completely sealed, unused and returned to us in good condition. We will make a full refund of the price of the product (excluding delivery cost) to you. After 5 days, we cannot make refunds if the goods are not faulty.

Faulty items

If on inspection of your order you find it is faulty and you wish to return the item, please follow the returns procedure explained below. 

In all cases

Please ensure that when returning goods to us you use a reliable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier.

Assuming the above conditions are met, we will offer a replacement or credit to your payment card for the full amount of the goods (excluding delivery costs) within 10 days of your return. Return postage will not be refunded under any circumstances.

If you wish to return an item then email us at listing your full name and item number, address and telephone number. This email address is being protected from spambots. You need JavaScript enabled to view it with a brief description of why you would like to return the item and confirm that the item has not been opened and that all seals are still intact.

This email should contain the full name of the person who placed the original order along with the address. You will then receive an email confirming receipt of your email. Please allow 4 working days for our customer services to process this and respond to you on how to return the item back to us for a refund/replacement.



Attn. Returns

19251 Hwy 12, Uxbridge, Ontario Canada L9P 1R3

Customer Service Hours
Mon. – Fri. 10.00 – 5:00 pm


bottom of page